PACKAGING PROCESS

How We Pack Your Mirror

Every Accent Mirror is packed by hand at our facility before dispatch. This page walks you through exactly what we do — so you know what to expect when your order arrives and what to check before the delivery agent leaves.

Step 1 — Mirror Surface Protection

The mirror face is the most vulnerable surface during transit. Before any other material is applied, we:

  • Cover the entire reflective surface with a full-face foam sheet to absorb micro-vibrations and prevent surface scratches.
  • Tape the foam sheet flush to the mirror edge — no gaps that could allow contact with outer layers.

Step 2 — Corner and Edge Guard Fitting

Glass corners are the first point of breakage in a drop. We fit individual corner guards on all four corners of the mirror frame before wrapping. For larger mirrors (above 800 mm on any side), edge strips are also applied along all four sides.

Step 3 — Full-Body Bubble Wrap

The foam-and-corner-protected mirror is wrapped in multi-layer bubble wrap, wound around the unit a minimum of three times. Wrap seams are secured with strong packing tape at every fold and overlap. This layer is the primary shock absorber for drops and side impacts during courier handling.

Step 4 — Corrugated Inner Sleeve (LED Mirrors)

LED mirrors carry electronic components — driver boards, wiring looms, and touch-sensor ribbons — that require additional rigidity. After bubble wrapping, the unit is slid into a corrugated cardboard sleeve cut to fit the exact dimensions of the mirror. The sleeve prevents flex and torsion during stacking in courier warehouses.

Step 5 — Accessory Kit Packing

All mounting and electrical accessories are consolidated into a single labelled poly bag and placed in the box alongside the mirror, not loose. The kit placed in every LED mirror shipment contains:

  • Wall anchors & screws — matched to the mounting pattern of your specific mirror model
  • Power wire / connecting cable — for hardwired LED connection to the mains
  • User manual — includes wiring diagram, dimmer operation, and anti-fog (where applicable) usage guide

Plain (non-LED) decorative mirrors include wall anchors, screws, and a fitting guide. No electrical components are included for plain mirrors.

Step 6 — Master Carton Box & Final Seal

The wrapped mirror and accessory kit are placed into a double-walled corrugated master carton sized to allow no internal movement. Any remaining air gap is filled with crumpled kraft paper or additional bubble wrap — there should be zero play inside the box when you shake it. The carton is sealed on all seams with 3-inch brown packing tape and reinforced with cross-tape on the top and bottom flaps.

Step 7 — Label & Fragile Marking

The shipping label is affixed to the top panel of the box. "FRAGILE – HANDLE WITH CARE – DO NOT TILT" is marked in red on all four side panels. This instruction is visible to every courier handler from pick-up to last-mile delivery.

What Is in the Box — Quick Reference

Item LED Mirror Plain Mirror
Mirror unit ✓ ✓
Wall anchors & screws ✓ ✓
Power / connecting cable ✓ —
User manual ✓ ✓

If any item from the above list is missing on delivery, photograph the open box immediately and contact us within 48 hours — we will dispatch the missing item at no charge.

How to Inspect Your Delivery — Before the Agent Leaves

We recommend completing this check while the delivery agent is still present, so any transit damage can be noted on the courier manifest on the spot.

  1. Check the outer carton. Look for deep dents, crushed corners, or punctures. Minor surface scuffs on the box are normal; structural deformation is not.
  2. Photograph or video the sealed box before opening. This is your time-stamped proof of the condition at delivery.
  3. Open carefully — do not use sharp tools near the mirror surface. Slit the tape on the top flap only and fold it back.
  4. Remove the accessory kit first. Verify all items listed above are present.
  5. Lift the mirror out with both hands supporting the bottom edge. Do not grip the frame corners alone.
  6. Remove bubble wrap and foam and inspect the mirror glass for cracks, chips, or scratches under good lighting.
  7. If you find damage, do not return the mirror to the courier. Keep all original packaging materials, record a clear video of the damage, and contact us immediately — packaging is required for any damage claim.

Important: Damage claims must be raised within 48 hours of delivery with an unboxing video. Claims raised after this window cannot be processed, as we cannot distinguish transit damage from post-delivery handling.

Warranty on Electronic Components

Physical damage caused during transit is separate from manufacturing defects covered under your product warranty. If your mirror arrives intact but you notice an electronic issue — LED strips not lighting, touch sensor unresponsive, anti-fog not activating — these faults are covered under the Accent Mirror 2-Year Limited Warranty.

Read the full warranty terms, claim procedure, and what is and is not covered on the Warranty page →

Questions about your specific order's packing or delivery status? Use the Track Order link or reach us on the Contact page.